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Customer Reviews

Russell Group is there at all times to assist with questions and

Russell Group is there at all times to assist with questions and guidance.
BJ
Barbara J

You guys are Amazing! I will always be an customer of Russell. Kelly Craver is

You guys are Amazing! I will always be an customer of Russell. Kelly Craver is the absolute Best. She is the reason i will be an forever customer. She is smart, friendly, efficient and customer service oriented!
PM
Phobie M

Russell insurance group is the best! They respond quickly to emails and do

Russell insurance group is the best! They respond quickly to emails and do their best to resolve any concerns and questions.
AV
Autumn V

Very good customer service! Friendly helpful

Very good customer service! Friendly helpful
Anonymous

You are always there and respond quickly when

You are always there and respond quickly when needed.
FJ
Fred J

Affordable rate and Kelly gives fantastic costomer service. Your company is

Affordable rate and Kelly gives fantastic costomer service. Your company is miles ahead of travelers and State farm and progressive and Geico are a joke.
Anonymous

I love that when I ever I call there is always someone to answer the phone. Any

I love that when I ever I call there is always someone to answer the phone. Any questions I may the question is answered on the spot.
TL
Tawana L

I like the personal service - everything is promptly handled though email

I like the personal service – everything is promptly handled though email without a fuss. I had shopped around 1-2 years ago and overall you were the cheapest.
Anonymous

The BEST customer service I have ever experienced! They truly care about you

The BEST customer service I have ever experienced! They truly care about you and it shows!!
JH
Jennifer H

Been with this agency a lot of years and they are always willing to work with

Been with this agency a lot of years and they are always willing to work with me when things get tough. Great group of people:)
JP
Jeremy P
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Insurance products are offered through the following insurers: ACentral (Edmeston, NY); Assurant Specialty Property (Scottsdale, AZ); Dryden Mutual Insurance Company (Dryden, NY); Erie Insurance (Erie, PA); Foremost Insurance (Carol Stream, IL); Hagerty Insurance (Traverse City, MI); J.C. Taylor (Upper Darby, PA); National General Insurance Company (Winston-Salem, NC); New York Central Mutual (Edmeston, NY); Ontario Insurance Company (Shortsville, NY); The Progressive Corporation (Mayfield Village, OH); ShelterPoint (Great Neck, NY); The Hartford Insurance Group, Inc. (Hartford, CT); The Travelers Indemnity Company (Hartford, CT); Utica National Insurance Group (New Hartford, NY); Wayne Cooperative Insurance Company (Clyde, NY); Sterling Insurance (Boston, MA); and other unaffiliated insurers.

Insurance services are provided by an independent insurance agency. Russell Insurance Group and its producers are licensed in the states where services are offered. License numbers are available upon request. Availability, eligibility, and coverages may vary by state. Not all products are available in all states.