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Customer Reviews

Experienced, motivated and always provides the answers your looking for! We

Experienced, motivated and always provides the answers your looking for! We highly recommend using the Russell Insurance Group!
JK
Jennifer K Jr

Very prompt to return calls and handle

Very prompt to return calls and handle claims…
Anonymous

Jim saved me a lot of money after an accident several years ago on my car

Jim saved me a lot of money after an accident several years ago on my car insurance and now I own a house and he’s giving me a great deal on my home insurance. Everyone at Russell Insurance group is very friendly and a pleasure to talk to and any time I need them , there’re on it! Absolutely recommend them
JF
Jody F Jr

You lowered my costs

You lowered my costs tremendously!
SG
Stacey G

You take time to answer question's.And make sure we understand

You take time to answer question’s.And make sure we understand them
PV
Peggy V

Every time I call it email I get my answers quickly and always great service

Every time I call it email I get my answers quickly and always great service
Anonymous

Over the last 5 years I've been under lots of financial and career wise stress

Over the last 5 years I’ve been under lots of financial and career wise stress dealing with and overcoming a DWI which I carelessly put myself in that situation. When I had called to see about making a slight alteration to my car after obtaining a work van, being approved by my companies insurance after all this time. Your assistant jumped right on see what she could do for me and got my yearly pay out nearly HALVED. The amount of weight lifted off my shoulders in that moment. I cant even put it into words. Would highly recommend you guys to anyone.
Anonymous

Kelly is amazing! Every time I have a question or concern about our accounts

Kelly is amazing! Every time I have a question or concern about our accounts she is always helpful and I enjoy our conversations. Thank you for such a amazing experience with this company! I will never go anywhere else!!
Anonymous

Outstanding service always able to get things taken care of very quickly

Outstanding service always able to get things taken care of very quickly
RI
Robert I

We have been with Russell Insurance Agency for over 20 years and have always

We have been with Russell Insurance Agency for over 20 years and have always had great service and the best rates in town on insurance. Jim and his staff are great to work with! Give them a call for all your insurance needs!
GJ
George J
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Insurance products are offered through the following insurers: ACentral (Edmeston, NY); Assurant Specialty Property (Scottsdale, AZ); Dryden Mutual Insurance Company (Dryden, NY); Erie Insurance (Erie, PA); Foremost Insurance (Carol Stream, IL); Hagerty Insurance (Traverse City, MI); J.C. Taylor (Upper Darby, PA); National General Insurance Company (Winston-Salem, NC); New York Central Mutual (Edmeston, NY); Ontario Insurance Company (Shortsville, NY); The Progressive Corporation (Mayfield Village, OH); ShelterPoint (Great Neck, NY); The Hartford Insurance Group, Inc. (Hartford, CT); The Travelers Indemnity Company (Hartford, CT); Utica National Insurance Group (New Hartford, NY); Wayne Cooperative Insurance Company (Clyde, NY); Sterling Insurance (Boston, MA); and other unaffiliated insurers.

Insurance services are provided by an independent insurance agency. Russell Insurance Group and its producers are licensed in the states where services are offered. License numbers are available upon request. Availability, eligibility, and coverages may vary by state. Not all products are available in all states.