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Customer Reviews

Everything

Everything
Anonymous

The Russell agency is always there to help with any insurance questions or

The Russell agency is always there to help with any insurance questions or concerns. Extremely prompt when a return call is requested. We’ve never had to wait for a response. Excellent agency for all your insurance needs!
PM
Patricia M

I called in for info about policy changes if we switched vehicles. The customer

I called in for info about policy changes if we switched vehicles. The customer service at the office is always helpful. I have called around over the years just out of curiosity to see if other companies could offer us better rates. No company has ever been able to beat the rate we are receiving with Russell Insurance. We have been a customer since 2008 and have never had any issues.
EC
Erica C

14years customer, best insurance company I've ever

14years customer, best insurance company I’ve ever had
Anonymous

Price and very good service

Price and very good service
TC
Tammy C

There is nothing!! You guys have been the

There is nothing!! You guys have been the best!!
TL
Tawana L

Questions are promptly and politely answered.

Questions are promptly and politely answered.
Anonymous

Very responsive.

Very responsive.
Anonymous

You’re agency has always taken the extra steps to work with me. Been with you

You’re agency has always taken the extra steps to work with me. Been with you for many years for all my insurance needs, and look forward to many more:)
JP
Jeremy P

All of the people in the office are always willing to help. They check in with

All of the people in the office are always willing to help. They check in with you and make sure that things are still good with you and they just really care about you. Thank you Jim and the staff for doing such a great job. Betsy and Nick Americo
NA
Nicholas A
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Insurance products are offered through the following insurers: ACentral (Edmeston, NY); Assurant Specialty Property (Scottsdale, AZ); Dryden Mutual Insurance Company (Dryden, NY); Erie Insurance (Erie, PA); Foremost Insurance (Carol Stream, IL); Hagerty Insurance (Traverse City, MI); J.C. Taylor (Upper Darby, PA); National General Insurance Company (Winston-Salem, NC); New York Central Mutual (Edmeston, NY); Ontario Insurance Company (Shortsville, NY); The Progressive Corporation (Mayfield Village, OH); ShelterPoint (Great Neck, NY); The Hartford Insurance Group, Inc. (Hartford, CT); The Travelers Indemnity Company (Hartford, CT); Utica National Insurance Group (New Hartford, NY); Wayne Cooperative Insurance Company (Clyde, NY); Sterling Insurance (Boston, MA); and other unaffiliated insurers.

Insurance services are provided by an independent insurance agency. Russell Insurance Group and its producers are licensed in the states where services are offered. License numbers are available upon request. Availability, eligibility, and coverages may vary by state. Not all products are available in all states.