Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • BD

    “Very caring and helpful.”

  • LM

    “All areas of your service is of quality, professional , and personal supports for insurance needs. ”

  • RG

    “Jim is very responsive whenever we have a question and the rates are competitive ”

  • TD

    “After a very serious car accident this past spring, Erie Insurance and every person we have worked with within the company has been phenomenal!! We cannot say enough good things about the service we have received. All of our questions were answered phone calls were returned, everyone was friendly and made sure to ask if we were OK after the accident. Thank you Erie Insurance and Russell Insurance Group for taking care of us in our time of need!”

  • SS

    “Every time I have ever had a question regarding my policies or what steps were required for filling out any kind of claim, I have only experienced thoroughly detailed explanations, as well as continued communications initiated by your employees until the matters have been resolved. I cannot say enough good things about the experience I have had with your company over the past 7+ years.”

  • KG

    “Russell Insurance as well as Jim and Kelly are a wonderful team to work with when it comes to finding insurance for your vehicle and home. Kelly has helped me with my car insurance since 2017 and helped my husband. We also had renters insurance with Russell I.G. and just recently upgraded to home owners insurance. She has been wonderful throughout these past 3 years (and has also helped my mother with her car/renters!). definitely a 5* business and will continue to recommend them. Quotes Are Always Free!!!”

  • JL

    “Fair Price and available when we need you”

  • SC

    “I am very pleased with Russell insurance group they are always there to answer any questions you may have. I highly recommend them.”

  • JW

    “Jim has been great about leading us to think about the protections we need and leading us to savings when they’re available. His staff is very friendly and helpful. They remember who we are and make our interactions so easy. It’s great to be so well taken care of!”

  • TK

    “Russell insurance agency is easy to deal with and very quick to respond to my needs.”

  • TK

    “Great service, Friendly people, The Russell agency takes care of things right away. Thank you.”

  • BD

    “My rates have never gone up by more than a couple of dollars that whole twenty years I have been with the Jim Russell agency, and I feel that if I ever did have a problem, I could resolve it with Jim. ”

  • AC

    “Always helpful with any questions we have. Kelly always goes over and above to check everything out. Jim is always helpful and knowledgeable whenever we needed help. They took us on years ago when our Travelers home owners coverage was canceled and they found us better coverage for a lower premium. We now have our auto through them as wel
    Russell Group reviews your policies to be sure you have the proper coverage whether you need more or less.
    Helpful with claims if need be.
    We have always been happy with the service and help with this insurance agency!
    We would never use a different agency as we are comfortable with the attention we have gotten from The Russell Group. Thank you Russell Group!”

  • JB

    “Everyone I speak with at the Russell Insurance group is always so friendly and helpful! I truly wouldn’t go anywhere else!”

  • AM

    “Amazing people and look for the best insurance deals for you. Always there to help and answer any questions you may have. ”